Our guide, "How to build a scalable, world-class customer support program without breaking the bank," offers you insights and strategies for achieving excellent customer service economically.
Our guide, "How to build a scalable, world-class customer support program without breaking the bank," offers you insights and strategies for achieving excellent customer service economically.
Strategies to scale your support without substantial costs
Techniques to leverage cutting-edge technology and automation efficiently
Insights into training your team to deliver exceptional service that impresses every customer
Ready to reshape your approach to customer support?
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This isn't just about cutting costs; it's about investing wisely in your support function to see real, lasting growth.
We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.
Building application development teams locally is extremely challenging both in terms of costs and talent availability. Luckily, we were introduced to Sourcefit and they helped us create our own offshore team, which proved to be a great solution to both problems. Their team has supported us every step of the way.
As a startup company, Solo has a great need for finding large groups of new employees quickly. Sourcefit has exceeded all expectations when it comes to finding qualified candidates that are eager to learn. They care not only about the employees' performance but our company's overall success and satisfaction. There have been multiple occasions where we had a great need for a large number of employees with short notice and Sourcefit had amazing candidates lined up and ready to interview within days. I have loved working with Sourcefit and appreciate their willingness to meet all my needs without fail.
When we outsourced our first position several years ago, I never imagined that so many of our design and construction support roles could be handled by remote staff. But from CAD specialists, to estimators, production managers and accountants we have had great success. Sourcefit helped us to optimize each of our processes for remote collaboration and their expertise and dedication made all the difference.